Refund Policy

Effective Date: Feb. 11th, 2024

Thank you for choosing resmate.io! We strive to provide excellent service to our valued users. Our refund policy is designed to ensure fairness and transparency in all transactions. Please read the following guidelines carefully:

1. Subscription Cancellations:

   • Users are free to cancel their subscription at any time.

   • Upon cancellation and request, users will be refunded the amount corresponding to the current month, provided the cancellation request is made before the next billing cycle begins.

2. Service Satisfaction Refund:

   • If a user is not satisfied with our service, they are eligible for a refund.

   • Refund requests must be submitted within 14 days of the initial purchase or renewal.

   • To qualify for a refund, the usage of the service must be reasonable and aligned with the terms of use. Usage exceeding the reasonable limit, such as fully utilizing credits and then requesting a refund, may not be eligible.

   • Our team will review each refund request individually to ensure fairness.

3. Previous Months:

   • Refunds are not applicable for previous months that have already concluded. Only the current month, as specified in point 1, is eligible for a refund upon subscription cancellation.

4. Refund Process:

   • To request a refund, users must contact our customer support team through [e-mail] or through the chat widget on the settings page.

   • Please provide detailed information about the reason for the refund request and any relevant supporting documentation.

   • Our team will review the request and respond within seven days with a decision.

5. Exceptions:

   • resmate.io reserves the right to deny a refund in cases where there is evidence of misuse, abuse, or violation of our terms of service.

6. Changes to Refund Policy:

   • resmate.io reserves the right to modify or update this refund policy at any time. Any changes will be effective immediately upon posting on our website.

By using our services, you agree to comply with the terms outlined in this refund policy. If you have any questions or concerns, please contact our customer support team.

Thank you for being a valued member of resmate.io!